Privacy Policy

Last updated: April 19th 2024

1. Introduction

1.1 We are committed to safeguarding the privacy of Digital Dogsitter website visitors and service users.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 In this policy, "we", "us" and "our" refer to Think Tone Oy, provider of the Digital Dogsitter service. For more information about us, see Section 13.

2. Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com ).

3. How we use your personal data

3.1 In this Section 3 we have set out:

(a) the general categories of personal data that we may process;

(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(d) the legal bases of the processing.

3.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version and other browser details, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3 We may process your account data ("account data"). The account data may include your name and email address, country, and ip address. The source of the account data is you and the payment service. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services and communicating with you. The legal basis for this processing is the performance of a contract between you and us.

3.4 We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, preferred language and other data that you have entered in to the service. The profile data may be processed for customizing the service for you. The legal basis for this processing is our legitimate interests.

3.5 We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include audio, images, videos, and other assets that is uploaded to the service by your browser. The service data may be processed for the purposes of providing our services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business. Processing the data will occur utilizing robust security measures, and no human will access or review your videos or audio recordings without obtaining direct consent from you.

3.6 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.7 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is legitimate interests.

3.8 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us.

3.9 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

3.10 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

4. Providing your personal data to others

4.1 Your personal data relating to our website and services are handled by our suppliers and subcontractors insofar as reasonably necessary for the proper administration of our website and business and communications with users. Our subcontractors include:

AWS

https://aws.amazon.com/compliance/gdpr-center/

Google and Google Analytics

https://cloud.google.com/security/gdpr/

https://privacy.google.com/businesses/compliance/

For users who are signed-in with Google and have consented to associate visitation information with their Google account for the purpose of ads personalization, we use Google Signals with Google Analytics that will do the association. You can access/delete that data at https://myactivity.google.com/myactivity

Facebook

https://www.facebook.com/business/gdpr

Stripe

https://stripe.com/guides/general-data-protection-regulation

PayPal

https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Segment

https://segment.com/product/gdpr

customer.io

https://customer.io/gdpr.html

Typeform

https://www.typeform.com/help/gdpr-compliance/

Twilio

https://www.twilio.com/gdpr

4.2 Financial transactions relating to our website and services are handled by our payment services providers, PayPal (https://www.paypal.com/ ) and Stripe (https://stripe.com/). We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.paypal.com/en/webapps/mpp/ua/privacy-full and https://stripe.com/guides/general-data-protection-regulation. The credit card details are stored by our payment services providers only and will not be transferred to any other system.

4.3 Of your personal data, the information about your dogs and their behaviour, the audio, the video and the image content is stored in our AWS account and in no other system, except for the data provided by survey forms that is also stored in Typeform. By default, we give no-one else access to this data except you, and in case of investigating a problem in the service, our developers who may access that data only insofar as reasonably necessary to solve the problem at hand. You can opt-in to allow our animal trainers to view this data in order to assist you with dog training. You may also choose to share your data with another user account (for example, your animal trainer), in which case the other user account is granted a read-only access to all your data.

4.4 We may disclose your personal data to our professional advisers insofar as reasonably necessary for the purposes of managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. International transfers of your personal data

5.1 We have offices and facilities in Finland.

5.2 The hosting facilities for our website are situated in Ireland.

5.3 Our subcontractors are situated in US and EU, and all of them comply with GDPR and EU-US Privacy Shield framework.

6. Retaining and deleting personal data

6.1 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.2 We will retain your personal data as follows:

(a) Audio, images, videos, and other assets uploaded to the service will be retained for the period specified by your subscription plan, defaulting to one year.

(b) Other personal data will be retained until their deletion is requested, as it is all needed to provide customized service for the user.

7. Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 We may notify you of significant changes to this policy by email.

8. Your rights

8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. Most of the personal data is accessible to you within the user interface on our website.

8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary.

8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.8 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.9 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.10 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.11 You may exercise any of your rights in relation to your personal data by written notice to us by email providing a proof that you are the account owner, in addition to the other methods specified in this Section 8.

9. About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

10. Cookies that we use

10.1 We use cookies for the following purposes:

(a) authentication - we use cookies to identify you when you visit our website and as you navigate our website;

(b) status - we use cookies to help us to determine if you are logged into our website;

(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(f) analysis - we use cookies to help us to analyse the use and performance of our website and services; and

(g) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

11. Cookies used by our service providers

11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

11.3 By accepting the use of marketing cookies, you consent for collection, sharing, and use of your data for personalization of ads by Google Ads. Google's privacy policy is available at: https://www.google.com/policies/privacy/. You can read more about Google's use of your data at https://business.safety.google/privacy/.

11.4 We use various domains to set cookies, including the following domains:

customer.io

segment.com

stripe.com

facebook.com

typeform.com

doubleclick.com

doubleclick.net

google.com

google.fi

google-analytics.com

12. Managing cookies

12.1 You can manage your cookie preferences with our . In Cookie Manager you can allow all cookies or choose to only allow necessary cookies and disable marketing and analytics cookies.

12.2 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.3 Blocking all cookies will have a negative impact upon the usability of many websites.

12.4 If you block cookies, you will not be able to use all the features on our website.

13. Our details

13.1 This website is owned and operated by Think Tone Oy.

13.2 We are registered in Finland.

13.3 You can contact us by email, using the email address info@digitaldogsitter.com.

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